Your Detailing Questions, Answered 🔍

At Extreme Auto, we believe in clarity, not confusion. Below, find answers to common questions about our services, products, and guarantees. Still unsure? Contact us at support@extremeauto.com.au – we reply within 2 hours!

🚗 SERVICES

Q: How long does a full detail take?

  • Exterior Detail: 3–4 hours

  • Interior Detail: 2–3 hours

Q: Do you service cars outside Adelaide?
Yes! Our mobile detailing covers 150km around Adelaide Metro. Beyond that? We charge a small travel fee.

Q: What’s your cancellation policy?
Cancel or reschedule 24+ hours before your booking – no fees. Late cancellations incur a $50 charge.

🧰 DETAILING KITS & ACCESSORIES

Q: Why is your kit better than store-bought products?
Our kits contain:
✅ Dealer-grade concentrates (used by BMW Medindie/Toyota Northpoint)
✅ Commercial-grade tools (like Grit Guard buckets and Korean microfibers)
✅ Dilution guides – no guesswork!

Q: Can I buy refills?
Yes! Refill cost 40% less than new bottles. Eco-friendly & wallet-friendly.

📦 SHIPPING & RETURNS

Q: How fast is shipping?

  • Adelaide Metro: Next business day (order by 3 PM)

  • Regional SA: 2–3 business days

  • Rest of Australia: 3–5 business days
    Free shipping on orders over $150

Q: What if my kit doesn’t perform?
Try it for 30 days. Not satisfied? Full refund – no questions asked.

Q: Do you ship internationally?
Not yet – but we’re working on it! (Follow our socials for updates.)

💡 PRO TIPS & TRICKS

Q: How often should I detail my car?

  • Basic Wash: Weekly (or after beach trips)

  • Full Detail: Every 3–6 months

Q: Can I use your wheel cleaner on matte rims?
Yes! Our pH-neutral formula is safe for all finishes – even carbon fiber.

Q: What’s the #1 mistake DIYers make?
Drying with bath towels (causes swirls). Always use our plush microfiber drying towels!

🤝 OUR GUARANTEES

✅ 30-Day "Shine Guarantee" – Love it or your money back
✅ Price Match – Find a better pro-grade kit? We’ll beat it by 5%
✅ Detailer Support – Text our team for free advice

Still Have Questions?
We’re here Mon–Sat, 7 AM–7 PM. Call 0450191092 or DM us on Social Media.

– The Extreme Auto Team