Terms & Conditions

Last Updated: [02 June 2022]

Welcome to Extreme Auto! By accessing our website (www.extremeauto.com.au) or purchasing our detailing services, kits, or accessories, you agree to these Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By using our website or services, you confirm that you:

  • Are at least 18 years old or have parental/guardian consent.

  • Accept these Terms and our Privacy Policy.

  • Acknowledge that we may update these Terms, and continued use constitutes acceptance.

2. Services & Products

a. Detailing Services

  • Booking: Appointments are confirmed only after payment or deposit.

  • Vehicle Condition: We reserve the right to refuse service for excessively soiled or hazardous vehicles.

  • Cancellations: Cancel 24+ hours prior to avoid fees (see Section 6).

b. Detailing Kits & Accessories

  • Product Results: While our kits are pro-grade, outcomes depend on proper use. We provide guides but cannot guarantee DIY results.

  • Chemical Safety: Always follow instructions. We’re not liable for misuse, damage, or allergic reactions.

  • Stock Availability: Orders are fulfilled based on current inventory. Backorders will be communicated promptly.

3. Australian Consumer Law (ACL)

We comply with the Australian Consumer Law (ACL). You’re entitled to:

  • A repair, replacement, or refund for faulty/damaged products or services.

  • Compensation for losses caused by our failure to meet consumer guarantees.

  • Our 30-Day Shine Guarantee (for kits) operates alongside your ACL rights.

4. Limitation of Liability

Extreme Auto is not liable for:

  • Indirect damages (e.g., loss of profits, vehicle downtime).

  • Pre-existing damage uncovered during detailing (e.g., scratches under dirt).

  • Improper use of products (e.g., using wheel cleaner on paint).

  • "Acts of God" (hail, storms) after leaving our care.

5. Returns & Refunds

Services:

  • No refunds for completed work. Re-do requests must be made within 48 hours.

Products:

  • 30-Day Shine Guarantee: Unhappy with your kit? Return it (undamaged) for a full refund.

  • Faulty Items: Email INFO@EXTRMEAUTODETAILING@GMAIL.COM for replacements.

  • Change of Mind: Buyer covers return shipping.

6. Cancellations & Rescheduling

  • Mobile Detailing: Cancel/reschedule 24+ hours prior to avoid a $50 fee.

  • Workshop Appointments: Late cancellations forfeit deposits.

7. Intellectual Property

All website content (logos, guides, images) is owned by Extreme Auto. Unauthorized use is prohibited.

8. Payment & Orders

  • Prices: AUD, inclusive of GST.

  • Payment Methods: Credit/debit cards, PayPal, Afterpay.

  • Order Cancellation: We may cancel orders due to pricing errors, fraud, or stock issues.

9. Website Use

You agree not to:

  • Scrape data or disrupt site functionality.

  • Post fake reviews or spam.

  • Violate any laws while using our site.

10. Governing Law

These Terms are governed by South Australian law. Disputes will be resolved in SA courts.

11. Contact Us

For questions:
📧 Info.extremeautodetailing@gmail.com
📞 0468898307
Hours: 7:00 AM – 7:00 PM ACST, Monday–Saturday

Your Responsibility:
By purchasing from Extreme Auto, you acknowledge that:

  • Detailing results vary based on vehicle condition.

  • You’ve read and understood these Terms.